This seminar is geared to equip the participants to react appropriately in critical, conflict situations, not least to deal with them before they happen. We provide no simplistic templates, but teach people to work with tools and deploy them in an effective combination of their choice. Moreover, this seminar is based largely on practice session with thorough feedback, including working with recorded responses.

Seminar topic examples

  • How do I react when irritated — discover your own stress profile
  • Influencing styles — personality testing
  • Common causes of Conflict and how to avoid them
  • Persuasion and negotiation tactics
  • Objections and how to deal with them
  • Communicating in a critical situation
  • How to deal with people you can't agree with
  • Practice sessions — discussion over videoclip playback

Tailor the seminar to your needs.

Translation: Václav Pinkva